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Elevance Health

Transforming Complex Data Into

Human‑Centered Insight

 

 

 

Dimensional Innovations partnered with Elevance Health to reimagine how the organization communicates its capabilities, innovations, and member‑focused mission within its executive briefing environment. Through immersive storytelling, interactive technology, and a refined visual language, Dimensional Innovations created a space that brings clarity to complex healthcare solutions and strengthens the connection between Elevance's teams, partners, and visitors.

 

 

Challenge: Elevance Health needed an environment that could clearly communicate its broad portfolio of healthcare solutions while supporting high‑stakes conversations with clients, partners, and internal teams. The challenge was to transform complex data, services, and innovations into an intuitive, engaging experience aligned with the brand’s mission to improve whole‑person health. Dimensional Innovations was tasked with creating a cohesive, technology‑driven storytelling framework that simplified complexity, elevated the brand, and supported meaningful dialogue.

 
 

Year

2019
 

Location

Indianapolis, IN
 

Partners

HOK, Turner
 

Solution: Dimensional Innovations developed a comprehensive experiential strategy that blended immersive technology, interactive storytelling, and branded environmental design. The team created a flexible content system that allows Elevance Health to tailor conversations to each audience, supported by dynamic digital displays, intuitive navigation, and a clear visual hierarchy.

Custom‑designed touchpoints highlight Elevance's innovations, data insights, and care solutions in a way that is accessible, human‑centered, and aligned with the organization’s evolving brand. The result is a modern, adaptable environment that enhances understanding, strengthens relationships, and positions Elevance Health as a leader in connected, whole‑person care.

 

Dimensional Innovations designed a suite of interactive tools and branded environmental elements that bring Elevance Health’s mission and capabilities to life. Digital displays, modular content zones, and intuitive interface design allow teams to guide visitors through personalized conversations, highlighting innovations in care delivery, data intelligence, and member experience.

The environment integrates Elevance's visual identity through refined materials, lighting, and spatial cues, creating a cohesive and welcoming atmosphere. Flexible content modules ensure the space can evolve alongside the organization’s strategic priorities, supporting ongoing innovation and future program expansion.

59-point

Increase in having a clear vision of the brand's digital strategy

70%

Client close-rate post visit

 

Dimensional Innovations’ work helped Elevance Health transform its executive briefing experience into a clear, compelling, and highly effective communication platform. The new environment enables teams to translate complex topics—such as AI, machine learning, and natural language processing—into accessible, audience‑specific conversations that drive meaningful business outcomes.

The flagship center quickly gained traction with executives, leadership, and clients, strengthening understanding of Elevance Health’s capabilities and accelerating strategic alignment across teams. The program’s success led to the creation of additional physical and virtual communication tools that extend the experience beyond the briefing center.

Measured results include:

74%

of visitors viewed the brand more favorably

40 → 60 increase

of NPS score

59‑point increase

in understanding the brand’s digital strategy

46‑point increase

in understanding the brand’s advocacy solution

30‑point increase

in belief that the organization has a clear innovation strategy

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Whether you have a fully-baked idea or are just exploring the possible, our proven-effective approach makes it easy to help you determine where to start and how DI can help. We'd love to learn more!

 

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Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello, and discuss your virtual meeting or experience need, in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

Get In Touch With Our Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello and discuss your need, idea or project in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

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