The Carilion Children’s Tanglewood Center, which opened in October 2021 inside a former JC Penney site, combines multiple specialties, services, and amenities into one two-story, 128,000-square-foot building. It consolidates care while also providing an opportunity to reinvent the patient experience.
“We wanted everything to be high-tech to take us into the future,” says Jennifer Rotenberry, construction project manager at Carilion Clinic (Roanoke)
One way they achieved that is through a new interactive feature in the main waiting area, located behind a staircase that leads to the second floor. The healthcare organization realized that the nearly 800 people who visit the Tanglewood Center every day would be staring at the wall across from this staircase while waiting for appointments.
Recognizing an opportunity to do more, the healthcare organization decided to install an interactive “Social Butterfly” wall designed by Dimensional Innovations (Kansas City, Kan.), an experience design, build, and technology firm.
I don’t see anyone just sitting there waiting.
I see the children interacting using the new video wall.
Jennifer Rotenberry, Construction Project Manager, Carilion Clinic
