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Three Steps for a Seamless and Elevated Fan Experience

Are fans getting lost within your stadium? You're not alone. Effective signage and wayfinding should not only offer intuitive and clear directionals, it should also help create an enjoyable experience for all.

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Many college stadiums and arenas grapple with outdated or inadequate wayfinding and signage systems that can turn what should be an exciting game day into a confusing ordeal. The solution lies in a comprehensive approach that not only addresses the immediate issue of navigation but also leverages this opportunity to enhance the overall fan experience. Here's how to fix it:

Step 1: Conduct a Thorough Audit

Understand the current state of your stadium's signage and wayfinding systems. Resolving navigational challenges involves conducting a thorough audit to identify problematic areas, understand the flow of foot traffic, and pinpoint opportunities for improvement. Ideally, this site audit will take place during a live event in the venue. This step is crucial for identifying not just the weaknesses in your current system but also for understanding how fans interact with the space on event days. 

Minnesota Timberwolves

Step 2: Design with the Fans (and Budget) in Mind

Once the audit is complete, the focus shifts to designing intuitive wayfinding solutions. This is where creativity meets functionality. The goal is not just to guide fans to their destinations but to do so in a way that reflects the college's identity and spirit. Dimensional Innovations approaches design with the dual objectives of enhancing navigability and boosting brand engagement.

And don’t forget, it's essential to set a realistic budget during this phase to guide the project's scope, from material selection to integrating digital components. A well-planned budget ensures the project remains financially viable without compromising the quality or effectiveness of the signage. Thoughtful financial planning during the design phase is critical for aligning project goals with available resources, ensuring that the envisioned improvements are achievable within the set financial parameters.

Step 3: Plan for Off-Season Installation

Timing the implementation of your new wayfinding system during the off-season is a strategic move that can significantly reduce disruption and maximize efficiency. By starting the audit and design processes early, preferably in the season before the new system's intended rollout, you allow ample time for fabrication and installation during the stadium's quieter months. 

CPKC Stadium

The Result: Enhanced Fan Experience

By addressing the issue of fans getting lost, you're not just solving a logistical problem; you're enhancing the overall stadium experience. Effective wayfinding systems ensure fans spend less time navigating the concourses and more time enjoying the game. Moreover, by incorporating your school's branding and spirit into the design, these systems foster a deeper connection between your institution and its supporters.

Sacred Heart University

Fans getting lost in your stadium is a fixable issue. With a strategic approach that includes auditing existing systems, designing purposeful solutions, and implementing these with precision, your stadium can transform into a space where every visitor feels welcomed and engaged.

At DI, we can turn navigational challenges into opportunities to enhance brand identity and fan loyalty.

This article was originally featured in NACDA’s April 2024 issue.

Eric Buckels

Eric Buckels linkedin

Associate Account Director

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Get In Touch With Our Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello and discuss your need, idea or project in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.



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