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Patient Experience Design

Hospital facility design is critical to improving patient experience (PX). A well-designed hospital or medical facility includes branding, theming, technology, and so much more. Working with a team with healthcare facility design experience is critical to ensuring that you bring positivity to your patients.


By creating a more positive association with your hospital, doctor’s office, long-term care facility, or another healthcare office, you are more likely to gain new patients and retain those you have already established. Earning trust and providing exceptional care is no longer enough. Find out how you can improve your patients’ experiences with a new design.

Improving Patient Experience with Healthcare Facility Design

Patient experience design is all about creating a positive space for patients and their families. Walking into a sterile hospital is less than comforting. While all patients have a cleanliness expectation, your healthcare facility doesn’t have to have stark white walls and bright fluorescent lights all over the place. Leave the clinical environment in the operating rooms and make the rest of your healthcare facility more patient-friendly with patient experience design.

Partnering with Dimensional Innovations for your patient experience design project means that you get personalized recommendations about your hospital or medical facility design. PX is crucial, but we also know that there are many policies and systems in place to keep patients, doctors, nurses, and other healthcare professionals safe.

As a patient experience design company, we start by considering the entire patient journey, including both the physical and digital journeys they will experience before, during, and after each visit to your facility. Improving PX starts with understanding what patients want and interacting with them in an empathetic, caring manner. A lot of this starts with theming and branding.

Developing an overarching theme allows you to weave branding elements, technologies, services, and more together in a cohesive manner. This type of approach ensures that the PX doesn’t change as a patient walks through your hospital or doctor’s office.

When you design a hospital or doctor’s office, you will want to think about the technological elements that can bring value to your patients and their guests. In hospitals, you can keep guests aware of the status of patients with real-time monitoring screens, much like you can keep staff updated of who’s doing what in which operating room.

We also love incorporating interactive elements that keep guests entertained. Interactive walls are an exciting way to bring technology into the building as a means of entertainment. Keeping guests from boredom is a great way to keep their minds positive and off of the stresses of a family member undergoing treatment. These are also great for positive distractions for patients.

Healthcare experience design isn’t only about the patients. While we talk more about making patients feel secure, safe, and happy, it is also essential to make sure that staff members have a good experience. To help improve employee retention rates, you should consider the employee experience at your facility as well.

Our work with Blue Cross and Blue Shield of Kansas City to create Spira Care, a combined primary care and insurance offering for Blue KC members, included a new approach to healthcare and doctor’s office design. The goal was to make the office comfortable and non-intimidating. We brought in warm wood tones and pops of color to make the space feel less like a doctor’s office. Our team was responsible for fabricating and installing the final design.

Tranquility isn’t the first word that most people associate with doctor’s offices or hospitals. However, that is exactly what Mosaic Life Care was looking for when they brought in DI to help design their offices. Mosaic Life Care wanted to feel modern and welcoming. To help bring their ideas to life, we custom-designed and built several environmental features for numerous locations. During the design process, we integrated 40-foot fountains, new and improved signage and wayfinding, and touchscreens, and interactive walls. Check out all of our work in healthcare design.

Corporate We focus on the moments, elements and interactives that tell your story and showcase your brand. From the moment clients and employees step into your history, they’ll see themselves in your future. Learn More
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Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello, and discuss your virtual meeting or experience need, in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

Get In Touch With Our Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello and discuss your need, idea or project in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.



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