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Experience Center Rooted in Client Connections

This global technology client engaged with DI to explore new ways to collaborate with customers and leverage creative storytelling to share their history, mission, vision, and product offerings. Many organizations rely on Client Briefing Centers to introduce their organization to potential customers, though this client needed to avoid the pitfalls of tech-speak overload and take a more humanistic approach. 

 

 

Located in the heart of their corporate campus, this Experience Center concept was created using audience roles and business segment research to help articulate the needs and objectives of all visitors. Our teams created multiple customer journey maps and a new engagement model to meet specific outcomes and advance relationships more predictably. Keeping the patient and provider experience at the center of their message, the personal narrative was interwoven among the intricate business details and data to make a memorable experience for visitors. While details must be kept confidential, DI’s contributions spanned our full spectrum of capabilities from concept and design, through fabrication and software development.

 

 

The center was an immediate success. From the help of liaisons to the content showcased, client visitors have been more than impressed with the Experience Center. The space sets a standard for the way businesses should engage with potential and current clients, inviting less “talking at them” and more “talking with them”.

When creating meaningful experiences, organizations should listen to customers’ needs and concerns through the lens of the solutions they offer. This conversation, in turn, creates more thoughtful, focused, and goal-oriented partnerships — setting each client relationship on a better path to success from the start.

 

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Whether you have a fully-baked idea or are just exploring the possible, our proven-effective approach makes it easy to help you determine where to start and how DI can help. We'd love to learn more!

 

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Brandon Kuzara

Brandon Kuzara

Corporate Account Director

Brandon has over seven years of Client Success, Account Management, and Business Development experience working within various industries alongside countless clients. With a unique background that spans multiple roles, Brandon tries to... more about Brandon Kuzara Brandon Kuzara Brandon Kuzara Corporate Account Director

Brandon has over seven years of Client Success, Account Management, and Business Development experience working within various industries alongside countless clients. With a unique background that spans multiple roles, Brandon tries to approach each partnership with a specific emphasis on establishing long-term relationships for the betterment of all parties. He constantly works to align capabilities and client needs to identify key areas of opportunities for sustainable success.

As Corporate Account Director at DI, Brandon’s current focus is collaborating with firms to elevate their spaces into modern, branded environments that make lasting impressions with their employees, visitors, and clients alike. 

Brandon graduated from the University of Kansas in 2013 with a BS in Marketing. Outside of the DI office, when not working to create remarkable experiences for his clients, Brandon can often be found at his favorite sports experience - watching the Kansas Jayhawks play at Allen Fieldhouse.

 
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Get in touch with our DIVE Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello, and discuss your virtual meeting or experience need, in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

Get In Touch With Our Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello and discuss your need, idea or project in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

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