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Entertainment + Hospitality

Helzberg Diamonds

Going from diamond to "I Do" through

strategic, digital touchpoints in an immersive, mapped customer journey

Helzberg Diamonds—the national retail jewelry chain with a history of high-quality selection and service—knew that in order to appeal to a new, younger audience, they needed to update their in-store experience. Bringing on the DI team to integrate seamless technology into the sales process was the beginning of a partnership that ended in a one-of-a-kind experience for customers in search of the perfect diamond. Using augmented reality (AR) technology, The Helzberg Virtual Ring Experience invites guests to virtually “try on” over 100 ring styles in multiple viewing angles by placing their left hand on a custom designed palm rest with motion-tracking sensors.

100

Ring styles for future brides and grooms to try on through AR technology

100+

Helzberg Diamonds has more than 100 years of expertise in the diamond industry

 

This interactive hands-on approach is new to the jewelry industry, and pushes the limitations of AR technology. Requiring a fully custom and completely integrated solution, the development of this experience was challenging as the AR technology had be to refined to tightly “fit” the ring onto the user’s finger. Using rapid prototyping technology, the palm rest was then carefully modeled and tested to address ergonomics, while tracking AR data in real time.

 

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Spencer Farley

Spencer Farley

Practice Director

Spencer has been an integral leader of the Entertainment, Hospitality and Retail practice at Dimensional Innovations since 2018. Having a passion for building and maintaining relationships, he has the luxury of... more about Spencer Farley Spencer Farley Spencer Farley Practice Director

Spencer has been an integral leader of the Entertainment, Hospitality and Retail practice at Dimensional Innovations since 2018. Having a passion for building and maintaining relationships, he has the luxury of working with high-profile brands that have been 30+ year partners to DI and also developing new and exciting partnerships within these verticals. 

Spencer’s strength lies in connecting with clients and their projects, helping blend the digital and physical environments. His creative cohesion and collaborative approach detail the project vision through research, ideation and execution strategies.

Spencer enjoys connecting with strategic partners and creatives around the globe, brainstorming the latest in experiential and immersive experiences. He is an active member and regular attendee of various conferences, including the Themed Entertainment Association (TEA), International Association of Amusement Parks and Attractions (IAAPA), Entertainment Experience Evolution (EEE), and CinemaCon. 

Outside of the office, Spencer spends time with his beautiful wife, Kaitlin and son, Charlie. You can also find him cheering for the Kansas City Chiefs and Royals and his beloved Arkansas Razorbacks. Spencer received a Bachelor’s in Business Management and a Master’s in Sports Management, both from the University of Arkansas. 

 
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Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello, and discuss your virtual meeting or experience need, in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

Get In Touch With Our Experts

Every big opportunity starts with a small step forward. We're here to help you! Let’s jump on the phone, say hello and discuss your need, idea or project in a quick 15-minute FIT call. Prefer email? That's cool, too! Drop us a line - we're always happy to connect.

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